STEPS TO MAKE AN APPOINTMENT BOOKING

First Appointments

To secure a first consultation for new patients, a booking deposit is required.

The required deposit is €25. This deposit is not the total cost of the appointment. It can be paid either by bank transfer or credit card.

To book an appointment with your specialist, please call +34 871 809 030. Your appointment will only be confirmed once the deposit has been received. Payment can be made directly through the appointment booking page, either by credit/debit card (virtual POS) or bank transfer.

Contact us at +34 871 809 030, and we will explain, free of charge, how to book an appointment with one of our specialists in three simple steps.

1 · PAYMENT

1. “Bank Transfer”: You must complete the payment at least 48 hours before your appointment and send proof of payment to info@bonairesalut.com. Otherwise, your appointment will be cancelled.

2. “Credit/Debit Card”: Payment must be made at the time of booking. Otherwise, your appointment will be cancelled.

2 · SEND PROOF OF PAYMENT

If you have chosen Bank Transfer, please email your proof of payment to info@bonairesalut.com using the subject line: “PAYMENT PROOF – [SPECIALIST NAME]”.

3 · APPOINTMENT CONFIRMATION

Our team will review your appointment details and payment. Once everything has been verified, you will receive an updated confirmation by email or WhatsApp.

APPOINTMENT CANCELLATION AND RESCHEDULING POLICY

Appointments must be cancelled or rescheduled at least 24 hours before the scheduled session. This allows us to reorganize our schedule without affecting the specialist’s time or other patients.

The user is entitled to a full refund of the session fee provided they submit a cancellation request in writing to info@bonairesalut.com at least 24 hours before the scheduled session.

In case of changes or cancellations of confirmed appointments without 24 hours’ notice, or if the patient fails to attend, Bonaire Salut reserves the right NOT to refund the amount paid. These conditions will only be waived in cases of force majeure, serious accidents, or urgent medical emergencies that prevent prior notice, provided they are supported by official written documentation. Work-related reasons are not considered force majeure.

For prepaid appointment bookings and treatments (“Prepaid Service”), Article 103(a) of the Spanish General Consumer and User Protection Law (Royal Legislative Decree 1/2007, of November 16) applies. Under this regulation, once the booking or medical treatment service is contracted and paid for, it shall be deemed fully executed. Consequently, the patient expressly consents and acknowledges that once the contract has been fully executed, they lose their right of withdrawal, with no possibility of a price refund. However, if the patient does not use the voucher, they may reuse it within 30 days following the date of the unused appointment or treatment.